- Apple has changed its refund policies for the European Union.
- The change affects purchases from the App Store, iTunes and iBookstore.
- Users will have 14 days to return and ask for the money back.
Many users have complained more than once on the subject of reimbursements related applications, books or purchases through iTunes, App Store and iBookstore. While Google allowed users to request refund of the purchase during the first two hours of an application or a game well because it had been purchased by mistake or because they did not work as advertised, Apple had never given indications of its policy in this regard to now.
Although the Cupertino have given no indication about their return policy in different stores digital content, many users who have received their money back successfully. Now, users of iTunes, App Store or iBookstore of the European Union are in luck, because Apple has announced that it will have a total of 14 days to request reimbursement from the time they receive the receipt of purchase.
At other times we have seen cases in which Apple demanded repayment of large amounts of money. For example, last year a British man asked the Cupertino 3700 pounds her 13 year old son had spent on in-app purchases via the iPad , an amount that refused to return claiming responsibility was the father and that the child was old enough to know what he was doing.
Apple redrafted its policy on the App Store
We have previously seen how Apple was forced to change their return policies in Australia , but this time we see have had to redraft its policy on the App Store in the EU. This change comes just after a new directive on the rights of consumers requiring a 14-day right to cancel for goods and services purchased in the member countries.
So if you live in a country of the European Union and if you usually buy regularly applications, books or music through the App Store, iBookstore or iTunes, you know that now you have a total of 14 days to return and request reimbursement money.
For now, Google seems to have made no changes or updated their policies to adjust to this new change. Although Apple has also been quick to adapt to this new directive, as this came into force last June and has not until now that have updated their return policies.
How developers will face these redemptions in the App Store?
From Redmondpie comment that is good news for users as they now have a longer period of time to test what they have purchased in the App Store, but how will affect reimbursement to the developers?
Apple takes a small percentage of all sales from the App Store, so wonder if it will be returned to customers directly or will the developers having to do a full refund, including 30% that Cupertino pocketing .
Anyway, that have clarified policies shops App Store, iTunes and iBookstore is great news for users of iOS, as they know that now will not have to stay with that application they bought and then did not meet as promised in the description.
How about the new policy of return and refund of Apple for the European Union?
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